Refund policy
🛡️ Return & Refund Policy – Evermoment
At Evermoment, we're committed to creating meaningful keepsakes and providing a worry-free shopping experience. If there's ever an issue with your order, we'll do everything we can to resolve it quickly and fairly.
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📦 Return Eligibility
To be eligible for a return or refund:
- The item must be unused and in its original condition.
- The product should be returned with its original packaging whenever possible.
- The item must not show signs of misuse, accidental damage, or unauthorized modifications.
- Proof of purchase may be required.
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⏰ Report an Issue Within 14 Days
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, incorrect, or if you wish to request a return, you must contact us within 14 daysof receiving your order.
Requests submitted after this period may not be eligible for a refund, replacement, or return.
📧 evermoment.store@outlook.com
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🔧 Resolution Process
Once your request has been received, our support team will review the information provided.
If your claim is approved, Evermoment will process the appropriate solution within 30 days of receiving your request.
Depending on the situation, we may provide:
- A replacement product
- A full or partial refund
- Another appropriate resolution
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🚚 Return Shipping
Change of Mind
If you wish to return your order because you've changed your mind, return shipping costs are the responsibility of the customer.
Damaged, Defective or Incorrect Orders
If the issue is due to our error or a manufacturing defect, Evermoment will cover any reasonable return or replacement shipping costs.
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📸 Reporting a Problem
To help us process your request quickly, please include:
- Your order number
- Clear photos of the product
- Photos of the packaging (if applicable)
- A brief description of the issue
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❌ Non-Returnable Items
Returns may not be accepted if:
- The product has been used beyond normal inspection.
- The item has been intentionally damaged or modified.
- Damage resulted from misuse, improper handling, or accidental damage.
- The return request was submitted without contacting our customer support team first.
- More than 14 days have passed since delivery before the issue was reported.
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💳 Refunds
Once approved, refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
If you have not received your refund after this period, please contact us.
📧 evermoment.store@outlook.com
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🌍 International Orders
Evermoment ships worldwide.
Customers are responsible for any customs duties, import taxes, or local fees that may apply in their country unless otherwise stated at checkout.
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🛡️ Our Commitment
We stand behind the quality of every Evermoment keepsake.
Every purchase is backed by our 30-Day Satisfaction Guarantee.
If something isn't right with your order, we'll work with you to find a fair and satisfactory solution as quickly as possible.